This policy is effective and was last updated: October 2024.
As a part of this Mellona Warranty Policy (Policy), Mellona, L.L.C. dba Mellona, a Ohio limited liability company (Mellona U.S.A.), and its foreign-related company, Mellona ULC, a Canadian unlimited liability company (Mellona Canada) (Mellona U.S.A. and Mellona Canada shall be collectively referred to herein as Mellona), warrants its products, namely its car seats, strollers, baby carriers, and accessories thereto (collectively, the Products) to their non-merchant original retail Product purchasers (collectively, the Purchasers) as follows:
1. General Warranty Period
1.1 General U.S. Warranty Period. Mellona U.S.A. warrants to Purchasers that its Products will be free from defects in material and workmanship for one (1) year from the date of original purchase (the U.S. Warranty Period). During the U.S. Warranty Period, Mellona U.S.A. will, at its option, repair or replace a Product if it is found by Mellona U.S.A. to be defective in material or workmanship.
1.2 General Canadian Warranty Period. Mellona Canada warrants to Purchasers that its Products will be free from defects in material and workmanship for one (1) year from the date of original purchase (the Canadian Warranty Period). During the Canadian Warranty Period, Mellona Canada will, at its option, repair or replace a Product if it is found by Mellona Canada to be defective in material or workmanship.
2. Implied Warranties
Any implied warranties applied to a Product, including without limitation implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranties detailed in this Policy. Such warranties give Purchasers specific legal rights, which vary from jurisdiction to jurisdiction. Some U.S. states and Canadian provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages. As such, such implied warranty limitations may not apply. Notwithstanding, neither Mellona, nor any retailer selling any Product, authorizes any person to create for it any other warranty, obligation, or liability in connection with any Product not otherwise detailed in this Policy.
3. Warranty Limitations
3.1 Damage Limitations. The warranties identified in this Policy do not cover: (a) any Product purchased from a non-authorized Mellona retailer; (b) the effects of normal wear and tear on a Product; (c) damage arising from Product repairs or modifications carried out by a third party; (d) a Product’s involvement in an accident; (e) dissatisfaction with a Product’s fit, weight, functionality, color or style; (f) Product damage resulting from negligence, modification, improper installation, accident, transport damage, incorrect washing of covers, corrosion, rust, mold, insufficient maintenance, misuse or abuse; or (g) any Product defect that originated from material or design supplied by the Purchaser.
3.2 Remedy Limitations. It is expressly agreed that Mellona’s obligations and a Purchaser’s remedies under the limited warranties provided in this Policy are exclusive and are strictly limited to the repair or replacement of a Product unless as otherwise detailed in Section 2 of this Policy. Such limited warranties are also conditional upon strict compliance with the provisions of the Instruction Manual for the Product(s) in question. In no event will Mellona or any of their authorized manufacturers or retailers be liable to a Purchaser for any damages, including without limitation incidental or consequential damages, arising out of a Purchaser’s use or inability to use any Product.
3.3 Other Requirements and Limitations. The warranties detailed in this Policy: (a) are non-transferable by Purchaser; (b) are only valid when supplied with proof of purchase from an authorized retailer or the Website; and (c) are valid only in the original country of the Product’s purchase
4. Use of Outside Parts and Accessories
The use of covers, inserts, toys, accessories, or tightening devices produced by parties other than Mellona or its authorized manufacturers (collectively, Outside Products) in any Product is not approved by Mellona. The use of any Outside Product in conjunction with a Product could cause the Product to fail U.S., Canadian, U.K., and/or European safety standards. As a result, use of any Outside Product with a Product automatically voids any warranties granted under this Policy.
5. Reserved Rights
Mellona reserves the right to: (a) discontinue any Product; (b) change a Product’s parts, fabrics, or design; (c) substitute a Product with a comparable model or Product; or (d) apply a divergent manufacturer’s guarantee for a Product in any specific geographical region.
6. Shipping Charges
Shipping charges for the replacement of any Product pursuant to a warranty granted under this Policy will be Purchaser’s sole responsibility. Mellona will not be responsible for any delays or damage caused by the shipment of a replacement Product. More information about Mellona’s shipping policies can be found in the Mellona Shipping Policy.
7. Questions
Should any Purchaser have issues concerning a warranty or this Policy, Mellona recommends contacting Mellona Customer Service at +1 330-403-7773 or customersupport@mellonastore.com for help or assistance.