This policy is effective and was last updated: January 2024.
Shipping
As a part of this Shipping and Delivery Policy (Policy), Mellona, L.L.C. dba Mellona, an Ohio limited liability company (Mellona U.S.A.), and its foreign-related companies, Mellona ULC, a Canadian unlimited liability company (Mellona Canada) (Mellona U.S.A. and Mellona Canada shall be collectively referred to herein as Mellona), ships its products, namely its car seats, strollers, baby carriers, and accessories thereto (collectively, the Products) subject to the following terms and conditions.
This Policy shall apply only to Products purchased from Mellona’s website (Mellona.com; the Website). Products purchased from other retail outlets or platforms shall be subject to such outlets and platforms own terms and policies.
What are the Mellona Shipping Rates and Which Products Ship For Free?
Mellona® offers FREE shipping through FedEx Ground/Home Delivery on all car seat, booster, stroller, carrier, and accessory orders in the continental United States (excluding Alaska and Hawaii) excluding spare and/or replacement parts.
All other product orders are charged shipping fees based on the size and weight of the product order as well as the distance of delivery from Mellona’s fulfillment facility in Sumner, Washington. Please note that some U.S. states and foreign jurisdictions may levy taxes on Product order shipping fees.
Can I Establish a Delivery at an Address Other Than My Billing Address?
Purchasers can order a Product to be delivered to an address or person other than that listed or identified on their credit card, for example, to be shipped to a spouse, or to a work address. However, purchasers must make sure that such alternative persons and/or addresses are located in the same country as the purchaser.
When Will My Product Order be Shipped?
Mellona aims to process your Product order for shipping as quickly as possible.
If Mellona discovers that a Product you ordered is out-of-stock or is otherwise unavailable for immediate shipment, Mellona will contact you by e-mail to provide you available alternative options.
Where Does Mellona Ship To?
Currently, Mellona only ships (i) within the United States (excluding Alaska, Hawaii, and all U.S. Territories), (ii) within Canada, (iii) within the United Kingdom, and (iv) within the European Union.
If your country is not available as an option in the Website’s checkout process, Mellona is not able to ship to your country.
Unfortunately, Mellona does not ship Product orders to any U.S. Army Post Office addresses or any U.S. Fleet Post Office addresses.
Which Parcel Carriers Does Mellona Work With?
For Product order deliveries in the U.S., Mellona works with FedEx Ground & Home Delivery, USPS, and UPS when applicable. Unless otherwise indicated on the Website at the time of a Product purchase, Product order shipments will be made by a carrier selected by Mellona.
When Can I Expect My Product?
Once a Product leaves Mellona’s fulfillment warehouse, it will generally take approximately 2-5 business days to be delivered.
Please Note: Such estimated shipment times are for Product shipments in the continental United States only. Despite such average delivery times, Mellona cannot guarantee any specific delivery date.
How Can I Track My Product Shipment?
Once your Product order has been shipped, you will receive an e-mail confirmation from Mellona with your Product order tracking number.
At checkout on the Website, Mellona also offers an application called Route to provide purchasers extra shipping information and assistance if desired. With Route, Product purchasers are able to visually track their Product orders, receive real-time alerts, view their order history, and resolve Product Order shipping issues.
Who Is Responsible for Delays or Damage to My Ordered Products?
Route is the leader in package protection and shipping insurance. By opting into Route, your order is 100% covered against loss, theft, or damage. If you do not receive your order or it arrives damaged, customers can file a claim here through the Route Claims Portal and they will refund or replace it on their behalf. By declining package protection, Mellona is not responsible for lost, damaged, or stolen items. We recommend package protection so you have additional coverage once it leaves our hands.
The risk of loss for Products purchased through the Website passes to the Product purchaser upon delivery from Mellona to the shipping carrier. Mellona will reasonably assist Product purchasers in filing claims in the event of a loss of a Product after delivery from Mellona to the carrier. Mellona recommends that all Product purchasers inspect their Product delivery parcels immediately upon receipt to verify the accuracy and status of its contents.
Mellona reserves the right to replace certain Products and their parts in its sole discretion.
What Should I do if I have Received the Wrong Product, or My Order is Missing Products?
Please immediately contact Mellona Customer Service at +1 330-403-7773 or customersupport@mellonastore.com for help or assistance.
Returns
As a part of this Mellona Return Policy (Policy), Mellona, L.L.C., a Ohio limited liability company (Mellona U.S.A.), and its foreign-related companies, Mellona ULC, a Canadian unlimited liability company (Mellona Canada) (Mellona U.S.A. and Mellona Canada, Mellona U.K., and Mellona E.U. shall be collectively referred to herein as Mellona), allows for returns of its products, namely its car seats, strollers, baby carriers, and accessories thereto (collectively, the Products), subject to the following terms and conditions.
This Policy shall apply to all Product purchases.
Qualifications and Limitation
1.1 Return Qualifications. Mellona will only accept return of a Product if: (a) returned by the original retail purchaser of such Product (collectively, Purchasers); (b) the Purchaser provides the Product’s proof of purchase; (c) the Product is returned directly to Mellona; (d) the returned Product arrives at Mellona in a new and unused condition, and in its original packaging; and (e) the Product is received by Mellona within 30 days of its original purchase. Mellona does not accept any Product returns: (i) from any third party; and/or (ii) for an assembled Product unless found to be damaged or defective at Mellona’s sole discretion (please refer to Mellona’s Warranty Policy for further information). Mellona recommends that Purchasers retain all communications they receive regarding their Product purchases and shipments as it may contain important information necessary to process a Product return.
1.2 Return Shipping. Purchasers are responsible for the cost of shipping any Product returns. All Product return shipments must be shipped freight or via mail pre-paid. Mellona recommends that Purchasers use a package delivery carrier for their Product returns that provides order tracking to monitor and ensure proper shipment of Product returns. Mellona accepts no responsibility for any Product lost or stolen in return transit. A Product will be considered accepted for return within 30 days of Mellona’s receipt of such return shipment.
1.3 Return Credit. Should a Purchaser’s Product return meet the requirements detailed in this Policy, Mellona will refund to Purchaser the Product purchase price plus any applicable sales tax within 7 business days of Mellona’s receipt of such Product return. Product shipping costs for returns are non-refundable. To check the status of a retuned Product, Purchasers are recommended to contact Mellona’s Customer Support as provided in Section 5 of this Policy.
Website Orders; Order Changes
If a Purchaser has placed a Product order via Mellona’s website (Mellona.com; the Website), and is in need of information about such order or would like to make a change to such order, Mellona recommends immediately contacting Mellona Customer Service as provided in Section 4 of this Policy. Please note that since Mellona begins to process Website Product orders immediately after receipt, Product order changes may not always be possible. Products ordered from retail stores or online sale platforms other than the Website are subject to such retailers’ own return policies.
Damaged Products
Should a Purchaser receive a Product damaged during its delivery shipment, Mellona recommends that such Purchaser refuse acceptance of such delivery. If a Purchaser has already accepted delivery of a Product damaged during shipment, Mellona recommends that the Purchaser preserve the Product, all Product packaging material, all shipment paperwork, and immediately contact Mellona Customer Service, as provided in Section 5 of this Policy, to report such damage. Mellona will reasonably work with such Purchasers to replace damaged Products.
Exchanges
Mellona does not currently maintain a Product exchange program. Should a Purchaser wish to exchange a Product for another desired Product, such Purchaser can return their Product pursuant to this Policy, and place a new order for their desired Product on the Website or through a Mellona authorized retailer.
Mellona Customer Support
Should any Purchaser have issues in returning a Product, Mellona recommends contacting Mellona Customer Service at +1 330-403-7773 or customersupport@mellonastore.com for help or assistance.